Customer Service
Real Instruments is a very customer-focused company, and for this reason, it offers various contact channels, to allow everyone to choose their preferred method.
Real Instruments offers free technical assistance via phone and email support.
Free telephone assistance service
If you are unable to make a product work, if the information contained in the attached instructions or in the technical data sheets available on our website are not clear enough to complete assembly or installation,
you can use our free telephone technical consultancy service
+ 39 345 735 6893
from Monday to Friday from 3.00 pm to 5.00 pm.
Free online technical consultancy service
It is the most practical way to contact our technicians. You can ask any question regarding our products and send it to us by filling out the
technical support request form:
you will receive our response free of charge and within just 24 hours (on working days).
Access the online technical consultancy form or contact us directly at:
support@realtubeinstruments.com
Return and Refund Policy
Thank you for shopping at Real Instruments.
If you are not completely satisfied with your purchase, we are here to help.
come back
Non-personalised items
You have 8 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition you received it.
Individually packaged branded products must be returned in their original packaging. Your item must have a receipt or proof of purchase. If the returned item is not in its original condition, the buyer is responsible for any loss of value.
Personalized items
Due to the nature of these items, unless they arrive faulty, we cannot accept returns for:
personalized or personalized orders
digital downloads
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your or original payment method.
You will receive the credit within a certain number of days, depending on the payment method originally used.
Shipping
Buyers are responsible for return shipping costs. Shipping costs are not refundable. When you receive a refund, the cost of shipping your original order will be deducted from your refund.
Contact us
If you have any questions about returning your item to us, please contact us.
